Refund Policy

PSNUNIVERSE believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy, cancellations will be considered only if the request is made within 4 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. There is no cancellation of orders placed under the Same Day Delivery category. No cancellations are entertained for those products that the PSNUNIVERSE marketing team has obtained on special occasions. These are limited occasion offers and therefore cancellations are not possible.

PSNUNIVERSE does not accept cancellation requests for perishable items like Game Cards, Cd Keys, Game Accounts etc. However, replacement can be made if the customer establishes that the product delivered is defective.

In case of receipt of damaged or defective consumer durable items and PSNUNIVERSE items like mobile phones, mixer grinder, calculator, etc., please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. 

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.