Cancellation and Refund Policy
At PSN UNIVERSE, we aim to provide a seamless shopping experience. Please review our cancellation and refund policy below:
Order Cancellation
1. Before Shipment(valid only for physical products)
Orders can be cancelled within 24 hours of placing the order.
To cancel, contact us at support@psnuniverse.shop with your order details.
2. After Shipment
Orders cannot be cancelled once they are shipped. You may choose to initiate a return after receiving the product (refer to the return policy).
Refund Policy
1. Eligibility for Refund(ONLY FOR PHYSICAL PRODUCTS)
Refunds are applicable only for damaged, defective, or incorrect items.
Refund requests must be initiated within 7 days of delivery.
2. Refund Process
Email us at support@psnuniverse.shop with your order number and proof (photos/videos) of the issue.
Upon approval, refunds will be processed within 7-10 business days via the original payment method.
3. Non-Refundable Items
Digital items are non refundable..
Return and Replacement Policy
1. Return Window
Returns are accepted within 7 days of delivery.
2. Conditions for Return
Items must be unused, undamaged, and in their original packaging.
Return shipping charges (if applicable) will be communicated at the time of the return request.
For further assistance, please email us at support@psnuniverse.shop