Shipping policy

Shipping Policy

At PSN Universe, we are committed to delivering your orders safely and efficiently across India. Please read the following shipping policy before placing your order.

1. Shipping Coverage

We currently ship orders to serviceable locations across India. Delivery availability may vary depending on the destination and courier service coverage.

2. Order Processing

Orders are generally processed and dispatched after successful payment confirmation.

Orders are usually processed within 1–3 business days, excluding Sundays and public holidays. Processing times may be longer during sales, promotions, holidays, or other periods of high order volume.

Once your order has been dispatched, you will receive the available shipment/tracking details through the contact information provided at the time of purchase.

3. Delivery Timeline

Delivery times depend on the shipping destination, courier partner, weather conditions, and other factors beyond our control.

Estimated delivery is generally 3–7 business days after dispatch for most serviceable locations in India.

Remote locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

If free shipping is offered for specific products, locations, or order values, the applicable conditions will be displayed on the website or at checkout.

5. Delays in Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Adverse weather conditions
Natural disasters
Transportation disruptions
Courier service delays
Public holidays
Incorrect or incomplete delivery information
Events beyond our reasonable control

Such delays do not automatically qualify an order for cancellation or refund.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

PSN Universe will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping details provided by the customer.

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to receive the package, additional shipping charges may apply for reshipment.

7. Damaged or Incorrect Orders

If you receive a package that appears damaged, tampered with, defective, or contains an incorrect product, please contact us at Support@psnuniverse.shop as soon as possible.

Please provide your order ID and clear photographs/videos of the package and product so that we can review the issue and assist you in accordance with our Cancellation & Refund Policy.